Shipping Policy

At Sweatology (https://sweatology.in/), all products are custom-made to order, including apparel and personalized items. Shipping timelines vary depending on product type, customization, and order quantity.

1. Order Processing Time

a. Standard Orders (Single / Small Quantity)

• Processing time: 2–5 business days

• Includes design processing, printing, and packaging

b. Bulk Orders (Large Quantity / Corporate Orders)

• Processing time: 5–15 business days or more

• Timeline depends on:

  • Order quantity

  • Design complexity

  • Product type

⚠️ Exact timeline for bulk orders may be communicated separately via email/WhatsApp.

2. Shipping & Delivery Time

After dispatch, estimated delivery time:

• Metro cities: 3–7 business days

• Other locations: 5–10 business days

Delivery timelines may vary based on the courier service and location.

3. Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Examples:

• Standard order: 5–10 days

• Bulk order: 10–25 days (depending on size)

4. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout

• Free shipping offers may be available on selected orders

5. Order Tracking

• Tracking details will be shared via email/SMS/WhatsApp after dispatch

• Customers are responsible for tracking their shipment

6. Delays in Shipping

Delays may occur due to:

• High order volume

• Bulk/custom production requirements

• Courier delays

• Weather conditions or unforeseen events

Sweatology is not liable for delays caused by third-party logistics partners.

7. Incorrect Address / Delivery Failure

• Customers must provide accurate shipping details

• Sweatology is not responsible for:

  • Incorrect address

  • Failed delivery attempts

• Re-shipping charges may apply

8. Partial Shipments

• In some cases, orders may be shipped in parts

• Customers will be informed if this occurs

9. International Shipping (If Applicable)

• Delivery timelines vary based on the country

• Customs duties/taxes (if any) must be borne by the customer

10. Damaged Package in Transit

If the package appears damaged upon delivery:

• Do not accept the package OR

• Record video while opening

• Contact us within 48 hours with proof

11. Bulk Order Commitment

For bulk/corporate orders:

• Production timelines are estimates and may vary

• Delays due to production complexity are not considered a breach

• Customers are advised to place bulk orders well in advance

12. Contact Us

For shipping-related queries:

Email: info@sweatology.in
Phone/WhatsApp: +91 95103 31165

By placing an order on our website, you agree to this Shipping Policy.